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Lowcountry Artists GalleryMon–Sat: 10:30 AM — 6:00 PM
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Shipping & Payment Info
Shipping and Payment Policy for Lowcountry Artists LLC
Last Updated: September 6, 2025
At Lowcountry Artists LLC, we strive to deliver your fine art and custom framing orders with care and efficiency. This Shipping and Payment Policy outlines how we process, ship, and handle payments for orders placed on miscmurrellsinlet.com or in-store at our Murrells Inlet location. By placing an order, you agree to these terms.
1. International and Local Shipping Options
We offer the following shipping options:
- Local Pickup: Free in-store pickup at Lowcountry Artists Gallery, 148 East Bay St., Charleston, SC 29401, during business hours (Mon-Sat 10AM-6PM, Sun 1PM-5PM).
- Domestic Shipping: Via USPS or FedEx for U.S. orders, with tracking provided.
- International Shipping: Available only to select countries (see Supported Shipping Zones). Contact us for details.
- United States: We ship to all 50 states, including South Carolina.
- Local Delivery: Available within Murrells Inlet and nearby areas (contact us for eligibility).
- International: Limited to Canada and select countries. Contact us at miscmurrellsinlet@outlook.com for availability.
- Local Pickup: Free.
- Domestic Shipping: Calculated at checkout based on weight, dimensions, and destination. Starts at $10 for small items; custom framing or large art may incur higher costs.
- International Shipping: Calculated at checkout, starting at $30, plus applicable customs fees (paid by customer).
- Returns/Exchanges:
- Fine art: 48-hour return period for non-custom art in original condition. Contact us for approval. Return shipping costs are your responsibility unless the item is defective or damaged.
- Exchanges: Available for defective or incorrect items within 30 days, subject to approval.
- Damages: Notify us within 7 days of delivery with photos of damage. We’ll provide a replacement or refund after review.
- Lost Packages: We’ll work with the carrier to locate or replace lost packages. Contact us if your order doesn’t arrive within the estimated delivery time.
- Restocking Fee: 15% for non-defective art returns.
- Refunds are processed within 7 business days after receiving the item to be refunded in a return shipping
- Processing: Art orders ship within 3–5 business days. Custom framing orders take 7–14 business days due to personalization.
- Delivery:
- Local Pickup: Available same day during business hours (Mon 10AM-3PM, Tu-Fri 10AM-5PM, Sat 10AM-3PM) after order confirmation.
- Domestic: 5–10 business days via USPS/FedEx (tracking provided).
- International: 10–20 business days, depending on destination and customs clearance.
- Delays may occur due to high demand or supply issues. We’ll notify you of any delays.
- Credit/debit cards (Visa, MasterCard, American Express, Discover).
- Digital wallets (e.g., Apple Pay, Google Pay, if supported by Lightspeed Payments).
- In-store payments (cash, card) for local pickup orders.
- Full payment is required at checkout for all orders.
- All prices include applicable sales tax. International orders may incur additional customs fees (paid by customer).
- Secure payments are processed via Lightspeed Payments. Your payment information is encrypted and not stored by MISC.
For shipping or payment inquiries, contact us at: Lowcountry Artists Gallery, 148 East Bay St., Charleston, SC 29401. Phone: (843) 577-9295 Email: lowcountryartistsgallery@gmail.com Website: lowcountryartists.com
Updates to This Policy
We may update this policy as needed. Changes will be posted here with a revised “Last Updated” date.
Thank you for supporting our artist-owned gallery and celebrating creativity with us since 1982!
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